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Level 1 support (German Speaker)

Frankfurt am Main, Hessen
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Level 1 support (German Speaker)

One of my clients is urgently looking for a German speaking Level 1 support Analyst for 6-12 month contract in in Wallau, based in around the Frankfurt region of Germany.


  • Provide professional onsite IT support with a high service level to different client units as defined in the Service Level Agreements
  • Perform and manage planned activities, such as IT installations, upgrades, local rebuilds and maintenance activities
  • Take necessary decisions and actions to solve issues, as well as prioritise issues according to business needs, and know when and how to escalate an issue in the support chain
  • Configure and install various networks, devices and servers to the client's standards
  • Maintain and ensure continuous uptime/availability of the onsite IT infrastructure
  • Seek to improve the way processes work and suggest improvements and enhancements where possible

Knowledge and Skills:

  • Good knowledge in administration of client server systems, network (WAN, LAN, WLAN, Router, Switches, Telephony, VOIP), Exchange, Win10, O365, information security
  • Knowledge of fixed telephony lines and mobile is a plus
  • Service and solution oriented
  • Hands on mentality
  • Good communication skills
  • Quick learner
  • Problem solver, organized, attention to details and multitasking skills
  • Team player, able to support other team members in the delivery of team objectives
  • Fluent Deutsch, English is a plus

Apply now for immediate interviews!

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